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Get ready for winter weather

12/5/2017 (Permalink)

Are you ready if winter strikes at your home, business, or church?

We want you to keep the holidays merry and bright and your property safe. But what happens if disaster does strike during the most wonderful time of year?

As much as we love snow and a hot chocolate by the window, winter could bring freezing rain, sleet, winds and other conditions that could cause serious and costly damage to your property. Our suggestion? Be prepared to face winter weather.

Before colder weather hits, why don’t you think about taking these precautionary measures to protect your property?

  • Check your property for branches that could fall in case of wind, heavy rain, ice, and snow. They could cause damage to your property and potentially injuries to your family members.
  • Your roofs, water pipes, and gutters must be clear. Gutter waterspouts should be directed away from your building. Make sure they are free from branches or leaves from this fall. It’s important you verify that there is a proper drainage to alleviate flood hazard potential.
  • Check your handrails, stairwells, and entryways to prevent slippery incidents from happening. Putting mats in those areas could be a great help.
  • Allow water to drip through your pipes when temperatures drop below freezing. If the pipes are under a cabinet, leaving the cabinet doors open will prevent the pipes from freezing as they are in contact with the warm air from inside the house. If you have outdoor faucets, you could shut the water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.

Tell your local church or business that SERVPRO of Dyersburg/Union City can complete an Emergency READY Profile® (ERP) for free. The ERP would provide them with a plan to get back in business fast following a disaster. When winter weather strikes, call your local SERVPRO of Dyersburg/Union City to strike back.

We Answer the Phone Ready to Help
Call Today - 
731) 627-6251

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Dyersburg/Union City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of SERVPRO of Dyersburg/Union City

SERVPRO of Dyersburg/Union City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Stay bright, stay safe

12/5/2017 (Permalink)

Fire Damage Stay bright, stay safe SERVPRO of Dyersburg/Union City wishes you a safe and happy holiday season!

We love Christmas and Christmas decorations with all their pretty lights and candles. But they need to be used carefully or your holidays may go from festive to frightening.

Check out these safety tips offered by the American Red Cross in order to reduce the fire risk in your home or business this holiday season.

  • Place Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, and heat vents.
  • Make sure that light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer’s instructions.
  • Always unplug tree and holiday lights before leaving the property or going to bed.
  • Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.

SERVPRO of Dyersburg/Union City wishes you a safe and happy holiday season!

We Answer the Phone Ready to Help
Call Today - 
731) 627-6251 

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Dyersburg/Union City will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
731) 627-6251

Dyersburg Church got on fire

11/14/2017 (Permalink)

Fire Damage Dyersburg Church got on fire Southside Baptist Church in Dyersburg, TN, repaired by SERVPRO of Dyersburg/Union City after a fire.

“Bro. Loren, you have a problem; your church is on fire!” That’s how Pastor Loren Stephens got the news about his Southside Baptist Church burning in May 2017 in Dyersburg, TN. “There was a bad storm and lightning had hit the steeple and our bell. It just flamed up. Even though, it’s really old lumber still got tremendous hit”.

When Pastor Stephens got to the church the flames were 20 to 30 ft., higher than the steeple. The firefighters from Dyersburg Fire Department were already in place in a battle against the flames that took about three hours despite the rain.

After the trucks were gone, one of the members of the congregation put Pastor Lorens in contact with SERVPRO of Dyersburg/Union City. The mitigation process started right away. “Friday morning they were here working, preventing any further damage”, said Stephens. We have to remember that after a fire we will not only find smoke damage, but also extensive water damage from firefighting efforts.

“The fire did some damage, but it was putting up with the fire that did all the damage”, adds Pastor Lorens while recognizing the incredible job the firefighters did. “Hadn’t been for them, we would have lost the whole building”.

When SERVPRO of Dyersburg/Union City arrived, the pews were covered, but they were seating in several inches of water. Quickly, our team started elevating each of those units with small pieces of wood, so they could dry while the water extraction process was taking place. “We could have lost our pews if those wooden areas had seated in that water. It would have soaked it up and we would have lost at least the bottom part of the legs. But you can see these pews are in great shape”.

The key to mitigation is time. A fast response lessens the damage, limits further damage, and reduces cost. That why Pastor Lorens concluded: “They saved us a lot of money by their prompt reaction”. Besides the obvious advantage of lower costs, our “restore first” mentality also gets our clients quicker and with less disruption to their lives.

Our staff is highly trained in property damage restoration. And we have the right equipment to monitor the humidity, extract the water, dry contents and structures and prevent mold. “I don’t know if any other company is better equipped to handle a disaster or some kind of service interruption in a building, as SERVPRO does. Their people are well trained and they do a good job”.

It’s always good to hear those words from a client. Thank you, Pastor Lorens Stephens, for sharing your experience with future costumers.

Does Your Dyersburg or Union City Home Have A Mold Problem?

10/20/2017 (Permalink)

Mold Remediation Does Your Dyersburg or Union City Home Have A Mold Problem? In Dyersburg, Union City, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.

What is the best way to get rid of black mold?

We recently talked to Jeramy Link, a SERVPRO mold professional, from our warehouse in Newbern, Tennessee. Why to call SERVPRO when we can find information in Internet explaining how to remove mold on our own? He told us that by calling us, as a homeowner or a business owner, you would avoid cross contamination. You would also prevent getting in touch with mold spores that would “cause bigger issues than you would normally have”.

Jeramy told us that one of the first steps when our team perceives mold is to determine what is the source. “If there is a water damage, we try to find what caused the water damage”. And for that, we use our state-of-the-art equipment! “We use moisture meters, half masks to protect our employees, different virucidal disinfectants, of course gloves, and we also set up a containment”.

The cost of these procedures we implement in your mold affected home or business may vary depending on the source, sais Jeramy. “If you got a roof leak, of course that would cost more than a small mold caused by a leak underneath the sink”. And he continues: “You have to take care of the source first. This is always the important part, because we can come in and clean and we can get rid of the mold, but it doesn’t help if we don’t get rid of the source”.

Jeramy has worked for SERVPRO® of Dyersburg/Union City, SERVPRO® of Weakley, Gibson, Carroll Counties and SERVPRO® of Jackson/Crockett County for more than 12 years. He tells us the story of one of the worse mold situations he has ever encounter so far. “It was probably unattended for several months. We open the door, go in to identify a water leak, because the owners meter was constantly running. The mold was present from the ceiling to the floor!” When our team saw that situation, they actually had to suit up to be able to physically get inside the structure.

We congratulate Jeramy Link, who recently obtained his certification as an Applied Microbial Restoration Technician (AMRT), offered by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

Watch the full interview here

Mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (731) 627-6251

Red Cross and Fire prevention

10/11/2017 (Permalink)

Fire Damage Red Cross and Fire prevention David Brumley (center), other members of the American Red Cross and some authorities inspect a comfort kit for disaster victims in Paris, TN.

SERVPRO began a National partnership with the American Red Cross in March of 2013. We committed to support a Disaster Responder with an emphasis on the Home Fire Preparedness Campaign. And this week is Fire Prevention week! Our franchise recently reached out to the American Red Cross of Mid-West Tennessee in order to offer our support.

Fire Prevention Week

A survey conducted by the American Red Cross shows only 26 percent of families have developed and practiced a home fire escape plan. That’s why, the American Red Cross of Mid-West Tennessee has partnered with different Fire Departments in the cities and the 14 counties they cover to install smoke alarms at people’s homes at no charge. This year alone, they have installed close to a 1000 units.

They also have what they call a Pillow Case Project. Red Cross volunteers go to schools and present to 3rd and 4th grade students a program on safety that covers fire safety. Dave Brumley, a volunteer for the organization, explains some of the topics they cover with the kids: “How to get out of a room on fire underneath the smoke; how to touch the door with the back of your hand to make sure that is safe to open that door; how to prepare a fire escape plan for their home and have two ways of getting out of their home”. He concludes: “The hope is, working with the children, that they will go home with their excitement and get the parents involved, so the whole family can be prepared for an event”.

How to build your emergency preparedness kit.

How to create your Home Fire Escape Plan.

How to become a volunteer for the American Red Cross of Mid-West Tennessee.

How to prepare a fire escape plan

10/4/2017 (Permalink)

Fire Prevention Week runs from October 8th to 14th. It’s an excellent time to prepare your plan in case of a fire emergency. The theme this year is “Every Second Counts: Plan 2 Ways Out!”. Fire experts agree; people have as little as two minutes to escape a burning home before it’s too late to get out.

The National Fire Protection Association (NFPA) suggests the following steps for your family to be ready.


  • Draw a map of your home with all members of your household. This grid will help you. Mark two exits from each room and a path to the outside from each exit.
  • Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.
  • Teach children how to escape on their own in case you can’t help them.
  • Make sure the number of your home is clearly marked and easy for the fire department to find.
  • Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.
  • Once you get outside, stay outside. Never go back inside a burning building.

Some Fire facts

  • On average, seven people die in U.S. home fires per day.
  • Cooking equipment is the leading cause of home fire injuries, followed by heating equipment.
  • Three out of five home fire deaths in 2010-2014 were caused by fires in homes with no smoke alarms or no working smoke alarms.
  • According to an NFPA survey, only one-third of Americans have both developed and practiced a home fire escape plan.

Other statistics

Hoarding and fire safety

Many fire departments are experiencing serious fires, injuries, and deaths as the result of compulsive hoarding behavior.

Dryers and washing machines

Clothes dryers accounted for 92% of the fires; washing machines 4%, and washer and dryer combinations accounted for 5%.

In 2010-2014, U.S. municipal fire departments responded to an estimated 15,970 home fires involving clothes dryers or washing machines each year. These fires resulted in annual losses estimated at 13 civilian deaths, 440 civilian injuries, and $238 million in direct property damage.


Free Emergency Ready Profile (ERP) app for business and churches

9/21/2017 (Permalink)

General Free Emergency Ready Profile (ERP) app for business and churches Emergency Ready Profile (ERP) app

It’s National Emergency Preparedness Month! In the context of hurricane Harvey, Irma or Maria, plus two destructive earthquakes in Mexico, we need to have a plan.

And although natural disasters are very scary. Experts estimate that only 5% of the disasters affecting businesses are caused by nature.

Man-made disasters have the ability to cause as much damage and be as scary. A pipe burst or a fire could happen to anyone anytime.

“Disasters Don’t Plan Ahead. You Can.”

40% of businesses never recover after a disaster. The majority of business that do survive already had a preparedness plan.

Let me introduce you to our Emergency Ready Profile (ERP) app. You can find it in the app store:

This app is really convenient for businesses or churches because it would help them get ready for any sized disaster. And Its free of charge!

Our ERP is designed to be a “snapshot” of each building owned or managed by a business. It provides critical information needed for emergency preparation.

The key to mitigation is knowing in advance :

• What to do

• Who to call

• What to expect

The app has information and pictures. Jessica, our Marketing Manager, would go to your business and find this information to you. You just have to download the app for free and gain access to it. You could also received this information printed or by email.

If you are a business owner call Jessica, if not talk to your employer or your church and make sure they have an emergency plan. If they need help, we can help them for free.

Let’s explain our app:

• Overview -  Location / Parking

• Building Access

• Utility contacts & Shut off

• Emergency & Key Contacts

With this plan, you minimize business interruption by having an immediate plan of action.

For us is important that you are “Ready for whatever happens”.

Jessica Harrison
731 589-0973

SERVPRO® team departs for Florida to participate in Hurricane Irma recovery efforts

9/14/2017 (Permalink)

Storm Damage SERVPRO® team departs for Florida to participate in Hurricane Irma recovery efforts Taylor Callens, Eunice Mack, Stan Nunley, Darrell Lowery and John David from left to right.

SERVPRO® of Dyersburg/Union City, SERVPRO® of Weakley/Gibson/Carroll Counties and SERVPRO® of Jackson/Crockett County announced, it has partnered with SERVPRO® Storm Team Wilson from Birmingham, Alabama, and SERVPRO® Corporate to help in Hurricane Irma recovery efforts.

“Since we started hearing about Irma being created in the warm waters of the Caribbean Sea, we began our preparations; asking among our team members who would volunteer to assist in Florida after the hurricane.” said David Caldwell, owner of SERVPRO® of the three franchises.

“In 2012, we went to help people in New Jersey affected by hurricane Sandy. We know the devastation that it causes to homes, businesses and communities. We knew that a powerful hurricane was coming, actually the most intense Atlantic hurricane to strike the United States since Katrina in 2005. We wanted to be there and help.”

The morning of September 12th, five members of the three SERVPRO® franchises left the Newbern and Jackson offices to join the recovery efforts for about 15 days. John David Caldwell, Taylor Callens, Eunice Mack, Stan Nunley, and Darrell Lowery plan to do restoration extractions flood water, drying structures and treating for mold depending on needs.

They know the conditions will not be optimal. Most probably they will not have electricity or running water, but they are committed to do their job to the best of their abilities in order to give back to Floridians their homes almost as “Like it never even happened".

Congratulations to our four new Water Damage Restoration Technicians

9/1/2017 (Permalink)

Water Damage Congratulations to our four new Water Damage Restoration Technicians Mike Jeter and Taylor Callens.

Who to call when water problems arise, such as floods, broken pipes or malfunctioning appliances? SERVPRO has the most professional team in the market!

From Monday August 14th to Wednesday August 16th, 2017, Dustin Murdock, Mike Jeter, and Taylor Callens headed to Gallatin, Tennessee, to follow the Water Damage Restoration Technician course offered by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This SERVPRO certification is necessary for the inspection, cleaning, and restoration industries.

These classes are designed to provide restoration personnel a better understanding of the mitigation work they perform. It gives them a better concept of how to best mitigate a water damage, it’s effects and techniques for drying of structures.

The three-day course gives residential and commercial mitigation technicians the science behind the drying to understand the procedures necessary to deal with water losses, sewer backflows, and identify mold.

This type of training allows our team to operate effectively moisture detectors and water extractors. Manual dexterity and good teamwork skills are also necessary to safely and to effectively accomplish their tasks.

We are very proud of our mitigation team members. Congratulations!

Every Day Is Game Day

8/29/2017 (Permalink)

Community Every Day Is Game Day Send, Like and Tag to enter our drawing. Every Day Is Game Day!

Show us your Game Day pics

How to get free tickets for a SEC game this season? SERVPRO has the solution! During these first two weeks of September 2017, we want to see football lovers’ team spirit. Send us your best football pictures, like us on Facebook, tag a friend and you will automatically enter our SERVPRO® random drawing.

What you could win

  • A free pair of SEC football tickets to South Carolina vs. Tennessee on Saturday, October 14th, in Knoxville, Tennessee.

What to do

Your pictures will be published on a SERVPRO® Facebook album called “Every Day Is Game Day”.

Those three actions (SEND/LIKE/TAG) will give you the chance to enter to our SERVPRO drawing until Wednesday September 27th at midnight. The lucky winners will be announced on a Facebook live stream on Thursday September 14th at 10:00 a.m.

The Southeastern Conference (SEC) opens the 2017 football season on the weekend of September 2nd with 14 games, including Tennessee playing Georgia Tech on “Labor Day”, Monday, September 4th.

According to ESPN, "Baseball is still called the national pastime, but football is by far the more popular sport in American society", since 1985.

Happy Football Season Y’all!

Source: The Official Website of the Southeastern Conference.